Refund Policy

Last updated: May 2025 · Governing law: England & Wales

This Refund Policy explains how refund requests are handled for services billed by Ten Four Operations Ltd ("we", "us", "our") in its capacity as merchant of record for selected affiliated digital platforms and services. Please read it together with our Merchant Disclosure and the applicable service terms.

Before you purchase: Refund eligibility depends on the nature of the purchased service and any platform-specific terms. You are responsible for reviewing the applicable service terms before completing a purchase.

How to Request a Refund

All refund requests must be submitted through our official support channels. Requests made through unofficial channels cannot be processed.

To request a refund, contact us at support@10four.net with the following details:

The name and email used at the time of purchase.
The transaction or order reference, and the date of the charge.
The service purchased and the reason for your refund request.

Refund Eligibility

Whether a refund is available depends on the nature of the purchased service and the platform-specific terms that applied at the point of sale. Some services are non-refundable once delivered, accessed, or consumed. Where a service is provided by an affiliated platform, that platform's terms and refund rules may also apply.

We assess each request on its merits and in line with the applicable terms and your rights under the laws of England and Wales.

When a Refund May Be Denied

A refund request may be declined where there is evidence of:

Fraudulent activity in connection with the purchase or account.
Chargeback abuse — including raising a chargeback without first contacting us, or after a refund has already been issued.
Misuse of services or breach of the applicable service terms.

How Approved Refunds Are Processed

Approved refunds are processed to the original payment method used for the purchase. We cannot refund to a different card, account, or payment method. Once a refund is issued, the time taken for funds to appear depends on your bank or payment provider.

Chargebacks and Disputes

If you have a concern about a charge, please contact us first so we can resolve it directly — this is usually faster than a formal dispute. Raising a chargeback without contacting us may delay resolution and, where abuse is identified, may affect future refund eligibility.

Contact

Ten Four Operations Ltd
Company number: 16987174
128 City Road, London, United Kingdom, EC1V 2NX
Email: support@10four.net
Website: 10four.net

10four.net is a trading name of Ten Four Operations Ltd, registered in England & Wales (Company No. 16987174). Registered address: 128 City Road, London, EC1V 2NX.