Ten Four Operations Ltd ("we", "us", "our") takes complaints seriously. We are committed to acknowledging every complaint promptly, investigating it fairly, and providing a substantive response within a reasonable timeframe. This policy explains how to raise a complaint and what you can expect from us.
Complaints must be submitted through our official support channels so they can be logged and handled properly. Please email support@10four.net with:
Every complaint is acknowledged promptly on receipt and investigated fairly and impartially. We review the facts, consider any relevant records, and work to understand what happened before responding.
We aim to provide a substantive response within a reasonable timeframe. Where a complaint is complex and needs more time to investigate, we will let you know and keep you updated on progress until the matter is resolved.
Records of complaints, and of how they were handled and resolved, may be maintained for compliance, quality assurance, and continuous improvement purposes, in line with our obligations under applicable law and our Privacy Policy.
If you are not satisfied with our response, you may ask us to review the matter again, providing any further information that supports your complaint. We will reconsider the case and respond accordingly.
Ten Four Operations Ltd
Company number: 16987174
128 City Road, London, United Kingdom, EC1V 2NX
Email: support@10four.net
Website: 10four.net
10four.net is a trading name of Ten Four Operations Ltd, registered in England & Wales (Company No. 16987174). Registered address: 128 City Road, London, EC1V 2NX.
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